If you’re a passionate, highly-motivated achiever with a strong desire to live and work in Canada, ILAC’s Customer Service Diploma program off ers a life-changing experience that will give you the skills you need to succeed and lead in any profession.
The ILAC School of Customer Service is the only program of its kind in Canada. Learn the art of service excellence in the customer service capital of the world – Toronto o ffers an incredible environment for you to master the language and business culture. Upon completion of the program, you will hold an accredited Canadian diploma from ILAC International College.
Program Curriculum
Students will learn essential customer service skills for event coordinators, hospitality representatives, retail sales associates and food & beverage servers.
48-Week Program Structure
Includes 24-weeks of practical work experience in Canada. Each term has two courses. All courses will include guest lectures by executives from leading companies.
| TERM ONE 8 WEEKS |
TERM TWO 6 WEEKS |
TERM THREE 6 WEEKS |
PRACTICUM 24 WEEKS |
TERM FIVE 4 WEEKS |
|---|---|---|---|---|
| CUSTOMER SERVICE SKILLS |
EVENT COORDINATOR |
FRONT DESK CLERK |
WORK EXPERIENCE IN CANADA (PAID/UNPAID) (Completion of terms 1, 2 & 3 is required) |
HUMAN RESOURCES |
| CANADIAN WORKPLACE ESSENTIALS |
FOOD & BEVERAGE SERVER |
RETAIL SALES ASSOCIATE |
LEADERSHIP SKILLS |
Admission Requirements
- ILAC English level Pre-advanced 10, IELTS 4.5 or equivalent
- 18 years of age or older, high school/college diploma (English)
- Completion of the Career Profile Survey
- A letter of Intent to Receive Scholarship
- A minimum of 25 hours of work or volunteer experience in a Customer Service position.
- A resume and a letter of reference from an employer or supervisor
Work Placement
Build an attentiongetting resumé! Enjoy rewarding customer 
service industry placements with leading companies. Experience the unique and sincere Canadian approach to service excellence.
Students will have a work placement with a Customer Service focus. Placements are arranged in the hospitality, tourism and retail industries for the purpose of applying the professional skills learned in class to their real work experience. The work placement duration is 24 weeks long.
Possible Job Placements:
- Waiter/Waitress
- Sales Associate
- Office Reception/Administration
- Cashier
- Coffee Barista/Server
- Event Management Assistant
- Hotel Concierge
- Customer Service Representative
- Client Support Specialist
Program Fees
(all prices in Canadian dollars)
| Tuition | $12,000 |
| Books | $120 each |
| $700 full set | |
| Scholarship* | $5,000 |
| (after completing term 1, 2 & 3 + 4 weeks of practicum) | |
| Application Fee | $150 |
*Scholarships/Bursaries
Students who are accepted to this program may qualify for a scholarship of up to $5000 towards tuition at ILAC International College.
